My Payment Information
Shipping Rates and Delivery Times
GUARANTEED SUPER EXPRES SHIPPING TAKES ONLY 7-10 DAYS
Free shipping to USA, Canada, Australia, Asia, New Zealand, United Kingdom over $99.
• Shipping cost $25 per order for orders less than $99.
The following destinations will be charged for shipping fee: Africa, South and Central America, Russia, Eastern & Western Europe and the Middle East.
• $50 per item in retail orders less than 1000USD.
• $80 for 2 items in retail orders less than 1000USD.
• 90$ for 3 items in retail orders less than 1000USD.
• 100$ for 4 or more items in retail orders less than 1000USD
• $20 per bag or wallet in wholesale orders over 1000USD.
Once you have placed your order you will be contacted by e-mail to confirm your order. For your protection, ALEXIS insures and registers all items for their full value. Currently all deliveries must be made to the credit card billing address unless a secondary shipping address is registered with the credit card company. If your billing address is a P.O. Box then you must provide us with a physical address by email in order for us to ship your merchandise. ALEXIS does not ship to P.O. Box address and requires an adult to sign for the package.

Order Confirmation and Tracking:
Once you place your order by clicking on the "Place Order" button, you will see the order confirmation page and an e-mail containing your ALEXIS order number will be sent to you. If you do not receive the confirmation email, contact us directly at 1-888-689-9668 or via e-mail at Alexis.Bag@gmail.com

Orders usually ships within 24-36 hours, once your order has been shipped, an e-mail will be sent to you within the next 48 hours reflecting that your order has been shipped with tracking numbers. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 7-10 days for delivery.
Orders May Be Delayed for the Following Reasons:
- ¡°Bill To¡± and ¡°Ship to¡± addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization.
- An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.
Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer.
You may use the following links to track your package.
If your tracking number starts with M or V then your package has been shipped with UPS and you should track at www.ups.com

If your tracking number starts with EE and ends with HK (ex. EE843747891HK),you should track your package on this link: http://www.hongkongpost.com
If your tracking number starts with EA or EB then your package has been shipped by United States Postal Service (USPS). In this case you should track your package on your national postal service website. Here are some common sites below.
UPS www.ups.com

USA www.usps.com

Canada www.canadapost.ca

England www.parcelforce.com

Astralia www.auspost.com

France www.laposte.fr

Germany www.deutschepost.de

Italy www.poste.it

Singapore www.singpost.com

Japan www.post.japanpost.jp

Poland www.pocztex.pl

U.A.E www.emiratespost.com

New Zealand www.nzpost.co.nz

Return Policy
At ALEXIS, your satisfaction is what we strive for. We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client"s needs are unique, so are ready to deal with any problems that arise.
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
3. Dissatisfaction
In order to return your products, send an e-mail to¡¡Alexis.Bag@gmail.com explaining the reason you wish to return your order, we will reply promptly and instruct you where to return your bag(s). Do not return to sender. You must contact us before returning any items in order to receive a refund or replacement.

You must return your bag(s) new and unused condition within 7 days of receipt for refund, and with all tags attached. You must send you returned package via courier at your own expense to our warehouse in Asia and provide us with a tracking number in order for a replacement/refund to be issued. In such cases, we will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees. Refund will be made in the same form in which payment was received (i.e. Refunded on your credit card) and may take up to 15 business days after receipt of the goods. Items purchased with a discount code may only be returned for exchange. Refunds will be issued within 15 days of receipt, and will be credited to your credit card.
Keep in mind, we are always here to help whatever happens. Just email us at Alexis.Bag@gmail.com we will attend to any matter and work together with you to resolve it.
The customer is responsible for return shipping fees. We provide free shipping to you and do not charge a restocking fee. We will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees.
Order cancellation

We realize mistakes can be made and orders sometimes need to be canceled or modified. If you"d like to cancel or change an order for any reason, please contact us via Alexis.Bag@gmail.com and make sure to include your ALEXIS order number. Alternatively, call 1-888-689-9668 as soon as possible.
Our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to ALEXIS according to our 7 day money back return policy.

ALEXIS reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

Security Policy

Leading Security and Encryption
We use the most powerful SSL encryption techniques available to protect your information. We store all account information on a separate back server that is not connected to the internet. It is linked in a one-way interface to a front server, connected to the internet. We encrypt all information while it is in transit. This system places your information immediately outside of the web and is not available to any curious onlookers.
Authentication
SSL-3 requires certificates, which are digital identifiers certified by a chain of legal authorities. A certificate authority will check all information to ensure that there is a match.
Secure Connections
Not all browsers support secure connections. To determine whether you are on a site that is secure, please check that a lock or key icon is displayed in the lower corner of your browser window. You can also check by looking at the URL field at the top of your browser. Usually, the beginning of the line is ¡°http¡± but when it is secure, it will read ¡°https.¡±

Password Protection
Your personal information is password protected. We do not share passwords with anyone. We caution you to choose a password that is difficult to guess, but easy for you to remember. As an extra precaution, close the browser window after completing a session and make sure to sign out.
Placing a secure order at ALEXIS
We offer you a choice of transaction options to optimize your shopping experience and to best serve your needs with your security in mind. We accept credit card online, western union payment and via telephone as well.
Your Credit Card
ALEXIS will process your credit card information immediately to obtain instant approval and minimize shipping delays. ALEXIS obtains credit card authorization information directly from the card-issuing bank for verification before completing any transaction.
Telephone
If you prefer not to give us your credit card information over the internet, you can place your order at 1-888-689-9668. One of our experienced customer service representatives will verify the details of your order and take your credit card information.